Returns, Refunds & Cancellations

Last updated: October 4, 2026

Our pieces ship directly from partner warehouses across the United States, so the rules below help us keep prices low and orders moving quickly. Please read them before you order.

1. Cancellations

Orders go to our warehouse partners almost right away. You can cancel within 2 hours of placing your order, as long as it hasn't been processed yet. Email james.mir.usa@gmail.com with your order number.
After 2 hours, or once an order has been processed or shipped, it can't be cancelled or changed. You can still return it under section 3.
If we can't ship your order within the time shown at checkout, we'll email you and you can cancel for a full refund.

2. Damaged, defective or wrong items

Email us within 48 hours of delivery with your order number, clear photos of the item, and photos of the box and shipping label.
After we review it, we'll send a replacement, issue store credit, or refund the item, including its shipping cost. We may ask you to return the item first.
Claims made after 48 hours are handled as regular returns under section 3.

3. Returns for any other reason

Request a return within 14 days of delivery.
Items must be unused, unwashed, in original packaging, with all tags, parts and accessories.
You'll receive a return authorization and the return address by email. Returns may go to a different warehouse than the one that shipped your order. Packages sent without a return authorization, or to the wrong address, can't be accepted or refunded.
Return shipping is paid by the customer. We recommend a trackable service; we're not responsible for returns lost in transit.

4. How you'll get your money back

Store credit: 100% of the item price, with no fee.
Refund to original payment method: item price minus a 15% restocking fee.
Original shipping charges are non-refundable, except for damaged, defective or wrong items.
Refunds and credits are issued within 10 business days after the warehouse receives and inspects your return. Your bank may take a few extra days.
Items that come back used, damaged, or incomplete may receive a partial refund or be sent back to you at your cost.

5. Final sale items (not returnable)

Personalized or custom-made items
Candles, fragrance, bath and body products, and anything edible
Opened lights, inflatables, electronics and battery-operated décor (unless defective)
Costumes and masks that have been tried on or worn
Gift cards, sale and clearance items, and anything marked "Final Sale"
Seasonal items once their holiday has passed: Halloween items after November 7, and Thanksgiving and Christmas items after January 5

6. Exchanges

We don't do direct exchanges. Return the item for store credit and place a new order.

7. Lost or stolen packages

Once the carrier marks a package as delivered, it's out of our hands. If it shows delivered but you can't find it, check with neighbors and your building, then email us within 7 days. We'll help you file a claim with the carrier.